This might be the most difficult tip for human beings to follow when it comes to improving cross-cultural communication. That’s because it is natural to evaluate others. We do it all the time. For many of us, it’s our job to assess, evaluate and stand in judgment of others. For example, managers, supervisors, team leaders, teachers, doctors and coaches are constantly assessing the behavior and performance of others. However, while judging work, school or health-specific behavior may be useful, judging people based on differences is not and it can create many communication problems. Therefore, you should consciously strive to be non-judgmental, even when you disagree with the person or in situations where your values are different. One way to do this is to say to yourself, “There is always value in difference, even when I have to look hard to find it!”
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Dr. Tyrone A. Holmes is an author, speaker, coach and consultant. He helps his clients develop the skills needed to communicate, resolve conflict, solve problems and improve performance in diverse organizational settings.