Stereotyping has a powerful impact on our day-to-day lives. Without even realizing it, stereotypes (which are the generalizations we have about the members of a particular group – see my post, The Barriers to Effective Multicultural Communication #1: Stereotyping, for more information) can negatively impact our interactions with others. They can also cause us to act in unintentionally biased ways. Fortunately, there are four specific steps each of us can take to reduce the extent to which we stereotype:
Next Post: May 19, 2014 – How to Reduce Stereotyping: Tip #1
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Suspend Judgment. A final step that we have to take in order to remove the barriers is to reduce the extent to which we evaluate and judge others. Now this is very difficult for most of us. That's because we spend so much of our lives standing in judgment of others (e.g., managers evaluating job performance, teachers assessing student performance). The problem is the criteria we use to make those judgments. Most of us use our own values, styles and beliefs as the criteria for how we assess others (this is the essence of ethnocentrism). The more alike someone else is, the more positively we judge them. However, people from different cultures may be unlike us in terms of values, styles and beliefs. It is then that we must suspend our judgment and try to understand others as individuals. And we must attempt to gain this understanding from their cultural perspective, not from our own. The best way to do this is to be more accepting of others. Acceptance refers to a willingness to support and validate others even when you disagree with them. You can be totally accepting of a person while still disagreeing with their ideas or certain beliefs that they hold. You can demonstrate acceptance by actively listening to others, attempting to understand where they are coming from and trying to address whatever issues or concerns they raise. Remember that communication is always best when it supports and validates the other person.
Next Post: May 12, 2014 – How to Reduce Stereotyping Increase your empathy. Empathy can be defined as the ability to step into another person's shoes, and experience the world from his or her perspective. It is a cognitive and psychological state where you truly understand where another person is coming from. Empathy is the single most important element of multicultural communication. Without it, there is no true connection between people, and there is no chance of removing communication barriers such as stereotyping and ethnocentrism. To increase your empathy, you must actively work at getting to know culturally different people. You can do this by participating in social activities with culturally diverse individuals, attending cultural events, participating in programs specific to a cultural tradition like Black History Month, attending worship services at churches, synagogues and mosques, visiting ethnic restaurants, participating in diversity workshops, reading books by and about members of different cultural groups, and joining cultural organizations.
Next Post: April 28, 2014 – Removing the Barriers to Effective Multicultural Communication #3 Enhance your self-awareness. To reduce the impact that stereotyping has on your interactions, you must increase your understanding of the biases and stereotypes you have. You must also understand the impact they have on your communication with others, especially those who are culturally different. Remember, stereotyping is a subtle, often unconscious process that can negatively impact the quality of your communication. The best way to increase your understanding of your stereotypes is to ask for both positive and constructive feedback from people you trust and respect. You should include individuals that have had an opportunity to interact with you over a period of time. They can provide you with useful information regarding your behavior and performance in a variety of situations. Most importantly, they may see something in your behavior that you will not discover on your own.
Next Post: April 14, 2014 – Removing the Barriers to Effective Multicultural Communication # 2 In my last three posts, I introduced the 3 barriers to effective multicultural communication. These barriers, which include stereotyping, a lack of understanding and judgmental attitudes, have the potential to cause significant communication problems in diverse organizational settings. Fortunately, there are specific steps that each of us can take to help remove these barriers. These steps include:
Next Post: March 31, 2014 – Removing the Barriers to Effective Multicultural Communication # 1 The final major barrier to effective cross-cultural communication includes the judgmental attitudes many of us have when it comes to interacting with people who are different. Most of us would like to believe we are open-minded and accepting. But in reality, a great many of us find discomfort with those who are different in terms of values, beliefs and behaviors. We may then evaluate those values, beliefs and behaviors in a negative light. This is the essence of ethnocentrism, where we evaluate good and bad, right and wrong relative to how closely the values, behaviors and ideas of others mirror our own. Put simply, to effectively interact with people who are different from us, we must suspend judgment about their ways, and try to understand them from their perspective. But for most of us, this is much easier said than done.
Next Post: March 24, 2014 – Removing the Barriers to Effective Multicultural Communication Another major barrier to effective multicultural interaction is the lack of understanding that is frequently present between people from different backgrounds. Because people may have differences in values, beliefs, methods of reasoning, communication styles, work styles, and personality types, communication difficulties will often occur. In order to communicate effectively, each party must have a clear and accurate understanding of the thoughts, feelings, ideas, values, styles, desires and goals of the other person. But because of the differences between communication partners, this understanding is not always gained. This is compounded by the fact that many of us are not very effective at getting to understand the ways in which others may differ. Empathy, which is the ability to understand the world from another person’s point of view, is an important multicultural communication skill. Unfortunately, in our fast-paced, technologically-focused world, we don’t often take the time needed to truly understand where our colleagues are coming from.
Next Post: March 17, 2014 – The Barriers to Effective Multicultural Communication #3 The most significant barrier to effective cross-cultural communication is the tendency of human beings to stereotype, or more specifically, to categorize and make assumptions about others based on identified characteristics such as gender, race, ethnicity, age, religion, socioeconomic status or nationality. Whether we realize it or not (and we often do not), we all stereotype and make assumptions about others at one time or another. Most of us do this on a regular basis. Some of the more blatant and destructive examples of these assumptions include job interviewers who reject certain candidates based on racial or gender stereotypes, teachers who assume that certain students are less likely to succeed because of where they come from, or store owners who harass people from particular racial or ethnic groups. However, not all stereotyping is so blatant. More subtle examples include shying away from people who are culturally different (which is one of the reasons people from similar racial and cultural backgrounds tend to group together), or assuming people will behave a certain way based on their race, gender, place of origin or position within an organization. Bottom-line, whether it is blatant or subtle, stereotyping can have an extremely negative impact on communication and human interaction.
Next Post: March 10, 2014 – The Barriers to Effective Multicultural Communication #2 Communication problems can occur in any type of organizational setting. People misunderstand each other for a wide variety of reasons, and these misunderstandings can occur between people who are culturally similar as well as those who are different. However, there are some unique issues to consider when people from different cultural backgrounds come together. Specifically, there are three problems that commonly occur. I refer to these problems as the Barriers to Effective Multicultural Communication and they include stereotyping, a lack of understanding and judgmental attitudes. I will discuss these barriers in my next 3 posts and I will describe steps we can take to reduce each barrier and improve the communication process.
Next Post: March 2, 2014 – The Barriers to Effective Multicultural Communication #1: Stereotyping Help employees develop the skills they need to effectively communicate, resolve conflict and solve problems in culturally diverse environments. Such skills include the ability to communicate across cultural differences, the ability to resolve diversity-based conflict, the ability to provide coaching and mentoring for a diverse range of employees, and the ability to contribute to the creation of culturally empowered environments. Keep in mind that organizational members will not develop these skills overnight. However, with ongoing developmental opportunities and the chance to apply newly developed skills on the job, increased competency levels will become evident, and will have a positive impact on both individual and organizational performance. In addition, by providing continuous opportunities for development, you will demonstrate your commitment to the creation of a culturally inclusive workplace.
Next Post: September 16, 2013 – Creating a Climate for Diversity: Tip #3 |
AuthorDr. Tyrone A. Holmes is an author, speaker, coach and consultant. He helps his clients develop the skills needed to communicate, resolve conflict, solve problems and improve performance in diverse organizational settings. Archives
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